How to Get Your Ticket Refunded

If you need to get your ticket refunded, please follow these steps:

Check Confirmation Email

First, review the confirmation email we sent regarding the cancellation of your bookings. This email contains important information about your refund.

Refund Process

The refund for the remaining amount has already been processed. You should see it reflected in your bank account within a few days. If you have any questions or require further assistance, feel free to reach out!

Cancellation Policy for Ferry Tickets

Please be aware that cancellations for ferry tickets are subject to specific fees based on when the cancellation occurs:

• Cancellations more than 30 days before departure: 10% fee will apply.
• Cancellations made between 30-15 days before departure: 50% fee will apply.
• Cancellations made between 14-8 days before departure: 75% fee will apply.
• Cancellations within 7 days of departure: No refunds available.

Your Refund Entitlement

If you cancel your journey within these specified time frames, you may still be entitled to a partial refund after applicable fees are deducted. It is crucial to understand that different cancellation fees apply depending on how close the cancellation is to the scheduled departure date.

Further Information