Booking Questions
Booking and Reservations
Smyril Line works with dynamic prices, which are based on supply and demand. This means that prices may change at short notice. The price of the trip is always stated in the order confirmation, and once the trip is booked, this is the price that applies.
We recommend booking as early as possible to ensure availability on the desired departure and the preferred cabins
Our website is always up to date, so you can find the best prices at all times and make a reservation online on our website – https://en.smyrilline.fo/
How to book
We sale to and from Denmark, Faroe Islands and Iceland. You may book roundtrip (two-way) or a one way journey. You may find the sailing schedule here https://www.smyril-line.com/sailing-schedule
To book your trip please visit https://booking.smyrilline.fo/en/. You will be able to pre-book your meals there also. Please record your booking number as it is important to be provided should you need to make any changes.
For current offers and discounts and to find best prices please visit https://www.smyril-line.com/best-prices
For any questions about new or existing booking please send us an email at [email protected] or call us at +45 96558500
You may also reserve your journey via email by emailing your order details even as a photo attachment to [email protected]. We will then process the booking for you and send the invoice via email, which can be paid with your payment card.
If you wish to book this trip, the following information is required:
- Full name and birthday
- Passport number
- Address, post code and city
- Telephone number
- If you are bringing a vehicle, Car make and reg. number. Please let us know if you bring an electrical car.
Pricing
Our prices vary per destination and booking details, please start booking process to see the prices here https://booking.smyrilline.fo/en/
Smyril Line works with dynamic prices, which are based on supply and demand. This means that prices may change at short notice. he price of the trip is always stated in the order confirmation, and once the trip is booked, this is the price that applies.
The cost for an extra adult will vary depending on which departure you have, and if the extra person wants his own room. Please contact our customer service on [email protected] for more information.
TERMS OF PAYMENT
We accept all major credit cards, debit cards and bank transfers.
Transportation & packages
- For reservations made more than 30 days prior to departure, the first installment of 25% of the price, however a minimum of € 810, is payable to SML at the time of booking. The remainder is payable to SML no later than 30 days prior to departure.
- For reservations made less than 30 days prior to departure, the full amount is payable to SML at the time of reservation.
- Regarding travels with a value up to € 810, the full amount is payable to SML at the time of reservation.
The date of payment receipt is decisive. In the event of failure to comply with these regulations, SML reserves the right to cancel reservations and to retain fees in accordance with the terms of cancellation.
If you wish to pay for the trip with two different payment cards, unfortunately, this is not possible online. In that case, you should send your order by email, and we can send you an invoice that can be paid via bank transfer from multiple payment cards.
Booking and payment confirmation
You will receive booking confirmation via email once you complete your booking. It is possible to get a confirmation of your reservation in a PDF file. Please send your request to [email protected] or call us at +45 96558500 if you need additional confirmation.
How to manage existing booking and make changes, upgrades or downgrades
You may review and print your booking information here https://booking.smyrilline.fo/en/manage-booking/. You need to have your booking number. in order to use manage your reservation.
You can certainly make changes to your reservation and add passengers to your car booking. Please send a mail to [email protected], and we can make the change for you. Please include your booking number in your email.
Change in you booking will be according to our General Terms: https://www.smyril-line.com/customer-service/general-terms/general-terms
POST-RESERVATION CHANGES
Change of departure date will result in a change fee in addition to any resulting changes in the price.
- Changes more than 30 days before departure: € 27 per leg.
- Changes 30-15 days before departure: € 54 per leg.
- Changes 14-8 days before departure: € 108 per leg.
- Changes 7-0 days before departure: € 162per leg.
- Name change (if the booking shifts owner) will entail a change fee of € 27.
You can change details for a passenger without a fee later on.
Please note that the total change fee for your trip will be the sum of the fees for all the legs you change. Change fees are payable to SML at the time of the change.
If a booking is moved from one year to another, it is considered a cancellation and you need to make a new booking.
For any questions or If you get an error while changing booking or if you made a mistake in the original booking please contact the booking office at [email protected] or phone +45 96 55 85 00. Our office is open Monday-Friday 9:00 to 16:00, and Saturday 10:00 to 14:00
When booking a couchette or a bed in a couchette bedlined and towels are not included. But it is possible to prebook - se more here https://www.smyril-line.com/ms-norroena/cabins/couchettes
Cabins
All cabins are equipped with a TV, shower/toilet, closet and a small desk.
Minibar - cold beverages & tasty snacks
If you book a cabin with window, you can book prebook the minibar. You can choose between a minibar with or without alcohol.
There is bedding and towels in the cabin for the number of occupants booked. There is also a small hairdryer available
Se more about our cabins here https://www.smyril-line.com/ms-norroena/cabins
These very spacious cabins are located on deck 5 and 6. The walkway, room and toilet is designed for wheelchair users. Furthermore the cabin is equipped with a specially designed sink, mirror and a toilet designed for handicapped passengers, and the door that leads into the cabin is wide enough for a wheelchair to roll through. The cabin also has the same equipment as the other cabins such as bed linen, towels and a closet, and in the bathroom a hairdryer and a point for an electric razor. In the cabin there is also a point with 240 volt and a TV. This kind of cabin is available with window and can be booked for 2-4 people. This type of cabin are not availeble on our online booking
Upper beds: L. 195 cm & W. 85 cm
Lower beds: L. 200 cm & W. 90 cm
Cabin with 1 lower berth (90x200 cm), 1 upper berth (90x200 cm) and en suite shower/toilet are booable for 1 person.The cabin is equipped with bed linen, towels, closet, TV and a point with 240 volt. In the bathroom there is a hairdryer and a point for an electric razor.
If you are not able to choose a cabin on a departure, it is unfortunately because we are sold out on that date, and you have to try another date to depart.
For your voyage from Hirtshals to Iceland on the 4th of June, 2024, if you are looking to have a private cabin for you and your daughter, you may want to consider booking a 4 berth cabin, as shared cabins accommodate only one person. Booking a 4 berth cabin will ensure you both have the cabin to yourselves. For more detailed information and to check availability, please visit: https://www.smyril-line.com/ms-norroena/cabins
Sailing Time and Schedule
The sailing time depends on what time of year you are sailing.
The sailing time for crossings with Smyril Line varies depending on the time of year To find out the exact sailing schedule, please visit the official Smyril Line website https//www.smyril-line.com/sailing-schedule.
Norröna has a weekly departure from Denmark to Iceland and the Faroe Islands. During the summer sailing Norröna has two weekly departures from Denmark to the Faroe Islands.
Ports:
Hirtshals (Denmark)
Tórshavn (Faroe Islands)
Seyðisfjørður (Iceland)
It takes about 2 days to sail from Denmark to Iceland
One-way trip
To book a one-way trip please select one-way at the top of the booking page https://booking.smyrilline.fo/en/book/return/journeySearch/.
Travel from Denmark to the Faroe Islands or Iceland without a return
If you travel from Denmark when you want to visit both the Faroe Islands and Iceland without a return and you see three (3) departures on the booking page, you are on our multi-journey booking page and you need to go back to https://booking.smyrilline.fo/en/book/return/journeySearch/ to book one journey.
If you encounter any issues or have additional questions, you may contact us via email at [email protected], and we will be happy to assist you.
Challenging Weather in the North Atlantic
what happens if the weather is bad and the route is canceled?
The North Atlantic region is notorious for its challenging weather conditions. These weather patterns, often influenced by the Atlantic Ocean and the Gulf Stream, can pose significant challenges for various activities, including sea travel. When it comes to departures, weather conditions are carefully monitored to ensure the safety and comfort of passengers and crew.
When unfavorable weather conditions are detected, departures may sometimes experience delays. To ensure the utmost safety, it becomes necessary to postpone departures until the weather conditions improve. However, it is important to note we do not cancel departures due to weather conditions.
In the event of a weather-related delay, passengers are always notified in advance. This proactive approach allows individuals to adjust their plans accordingly and minimizes inconvenience.
What is the distance of the sail?
- Hirtshals - Seyðisfjørður: 860 nautical mile
- Hirtshals - Tórshavn: 575 nautical mile
- Tórshavn - Seyðisfjørður: 286 nautical mile
(1 nautical mile = 1852 metres or 1,852 kilometres).
- Hirtshals - Seyðisfjørður: About 60 Hours
- Hirtshals - Tórshavn: About 36 Hours
- Tórshavn - Seyðisfjørður: About 19 Hours
Please note:
Frequently asked questions
Can I change my booking to a regular seat for the return trip?
Smyril Line does not offer the option to book only a chair or seat. When sailing with Smyril Line, it is mandatory to book a cabin or a bed in a gender-segregated couchette room. See more about our cabins here: https://www.smyril-line.com/ms-norroena/cabins
Can I request specific cabin in my reservation
Unfortunately, it is not possible to book a specific cabin number or location on the ship. You can make a note with your preferences, and we will do our best to accommodate them when allocating cabins
How do I indicate the need for a handicap cabin when placing my booking?
To indicate the need for a handicap cabin when placing your booking, kindly send us an email at [email protected] Our team will be happy to assist you in arranging the necessary accommodations for your trip.
What is the price and what is included in the cost of a double room for two people?
Smyril Line has dynamic prices that may vary from departure to departure. To find the exact price for the desired departure, please start your booking: https://booking.smyrilline.fo/en
What cabins are available for the reservation?
We have cabins for two people, double bed cabins, suites, cabins for disabled, family cabins, cabins for single use and budget options. You can read more about the cabins here: https://www.smyril-line.com/ms-norroena/cabins
Do you offer discount codes?
Unfortunately, we do not have any discount codes available for the ferry from Iceland to Denmark. Our prices are subject to change based on supply and demand.
Do you offer travel insurance?
Unfortunately Smyril Line does not offer travel insurance for your booking.
What type of discounts do you offer for travel agents?
For any special discounts - please take contact to our Customer service on [email protected] or phone +45 96 55 85 00
How do I find any special offers for my trip?
On our web here Best prices (smyril-line.com) you will always find our Best prices and Offers, and see what is included.
How can I obtain the necessary information for my deposit and receive a booking confirmation?
The necessary information for your deposit and confirmation of the reservation can be found on page 2 of the booking confirmation you received via email. Please note that for online bookings, payment is only possible with a credit card. The remaining payment can be made either by bank transfer or credit card.
Can I buy a one-way ticket from Iceland to Denmark?
Yes, you can purchase a one-way ticket from Iceland to Denmark. However, please note that there are no sailings available until March 20. On the top of the booking page, click on "One-Way" and proceed with booking your ticket. Please disregard any information regarding car bookings, if you are not bringing a car.
Can I make a payment for my travel booking online?
To pay for your trip, you need to log in to your booking confirmation. To log in, you will need your booking number and telephone number or email address. Please remember to include the '+' sign before the country code in your phone number.
Can I pay via Bank Transfer, Wire?
By bank transfer the booking number has to be included.
Here's bank wire information
Sparekassen Thy, Store Torv 1, DK-7700 Thisted
SWIFT: STHYDK21
IBAN: DK 85 9083000031178
For DKK
Sparekassen Thy, Store Torv 1, DK-7700 Thisted
Reg. nr. 9083
Kontonr. 0000311782
SWIFT: STHYDK21
IBAN: DK 85 90830000311782
For Euro
Sparekassen Thy, Store Torv 1, DK-7700 Thisted
SWIFT: STHYDK21
IBAN: DK 85 90830000311782
If you have made the booking on our Faroese office
BANK TRANSFER (if direct booking and not through sales agent):
Bank Nordik, Húsagøta 3, FO-100 Tórshavn
SWIFT/BIC code: FIFBFOTX
IBAN code: FO11 6460 0004 9322 01
or
Eik Banki P/F, Yviri við Strond 2, FO-100 Tórshavn
SWIFT/BIC code: EIKBFOTF
IBAN code: FO9491810001202946
By bank transfer the booking number (BN) has to be mentioned.
Can a 13-year-old son book beds in a shared cabin for a trip to the Faroe Islands?
No, we do not recommend a 13-year-old booking beds in a shared cabin for a trip to the Faroe Islands. It is advisable to book a separate cabin in order to stay together.
How can I track my order?
On our booking website under "book your Journey here" you can find My booking.
Can I book a trip to the Faroe Islans with hotel?
Yes, you can book a trip to Tórshavn for individuals with a car and accommodation at Hotel Brandan. You can do it online on our website or by sending an email to https://booking.smyrilline.fo/en/book/return/journeySearch/ Or by sending an email to [email protected] . We would like to assist you in booking your journey
Why can't I complete my booking? I cannot buy ticket. Website errors, unable to book.
Unfortunately, we can not see why you are not able to complete your booking, please send us an email at [email protected] or by phone at +45 96558500 with all the necessary details. We will manually process your booking and ensure everything is taken care of.
Can I make reservation for meals?
Certainly! Please send an email to [email protected] with your booking number and the desired meals. After receiving this information, we will be happy to add the meals to your reservation and send you an invoice for payment.
Do we need to book multiple cabins or can we just book one double cabin?
You can choose either one double cabin or two single cabins. For separate beds, you can choose a three- or four-bed cabin for dual occupancy.
When do I need to book the meals for my boat trip?
You have the option to prebook your meals for the boat trip or purchase them directly onboard. In some of the restaurants you will get a discount if you prebook. Please see more here: https://www.smyril-line.com/ms-norroena/restaurants-cafes
Why does my shopping cart become empty when I click the payment button while booking the ferry to Iceland?
We apologize for the inconvenience you are experiencing with your shopping cart. We would like to assist and investigate the issue for you. Please send us an email with your booking preferences and, if possible, screenshots of the empty shopping cart along with the relevant details to b[email protected]. Our staff will get back to you as soon as possible to examine the situation.
What is the ETS Surcharge
In alignment with our commitment to environmental sustainability and in compliance with EU ETS regulations, an ETS surcharge will be added to the ticket price for each passenger. Valid for travels from January 1, 2024. The fee applies as follows:
From Denmark to the Faroe Islands: € 7 per person each way.
From Denmark to Iceland: € 14 per person each way.
All listed prices include this surcharge.
What are the credit card payment fees when booking online?
When booking online a credit card payment fee is charged by PBS/DIBS.
Can I use Maestro card onboard?
Yes, we do accept Maestro. However sometimes the internet connection is unreliable and it is best, if you bring an extra card and some cash.
Can we reserve time at the hot tub prior to boarding?
If you're looking to reserve the hot tub on our ferry, please note that reservations cannot be made before boarding. Once you're onboard, please contact the reception for more information. Reservations for the hot tub can only be made onboard the ferry at the reception on deck 5.
What is your business hours?
Office opening hours
Monday - Friday: 09:00 – 16:00 (CET)
Saturday: 10:00 – 14:00 (CET)
Sunday: Closed
What is the Contact Information
Smyril Line Travel A/S
Erik Sondrupsvej 10-12
9850 Hirtshals
Tel: +45 96 55 85 00
[email protected]
www.smyrilline.dk
i got a reply on facebook that i was a winner of the lottery from you. i think it is scam, because i need to give credit card details. is that true?
If you are the lucky winner of one of Smyril Line's competitions, you will be contacted directly. You will never be asked to provide bank or credit card informationI do not know.
Are there packages available?
When you buy a package tour from us, we arrange the ferry crossing and the hotel stay.
When you make a booking for the Faroe Islands online, you will immediately be able to see if there are available hotel rooms for the chosen period. Learn more here https://booking.smyrilline.fo/en Unfortunately, it is not possible to book a package tour to Iceland online.
We have several exciting routes around Iceland - please see more here https://www.smyril-line.com/iceland/ferry-hotel
You may always add motobike, 4x4 and other items to your package to travel with you.
You may add meals package with your booking.
If you are traveling with a motorbike or a larger car please contact the booking office at [email protected] or phone +45 96 55 85 00 for price information.
On our web under destinations https://www.smyril-line.com/destinations you can see the different Journey that Smyril Line offers
We offer both ferry trips and package tours to the Faroe Islands and Iceland, as well as combined trips to both destinations. It is also possible to take a cruise to Iceland, where you can spend the night on the ship during the day Norröna docks in Seydisfjordur. Learn more here https://www.smyril-line.com/cruise/cruise-to-iceland
i get error message journeysearch_numberofchosenjourneysnotvalid?
It seems like you might be on the wrong page for booking a one-way trip with multiple stops. Please ensure you are on the one-way trip booking page www.booking.smyrilline.fo/en or please contact us via email at [email protected] for further assistance.
Should I buy return ticket at the time of booking or i can buy it later?
It is not necessary to book the return journey immediately, but we recommend doing so well in advance of departure to ensure getting the desired space
What currency is listed on your website?
The price is in DKK Euro
What is the price difference if i buy a ticket close to the departure date?
The price of the ticket may vary if purchased closer to the day of departure due to dynamic pricing. It is recommended to book as soon as possible in order to secure the best available rate.
Can I book meals?
When making an online booking, the options for pre-ordering food will appear
Can I pay the remaining amount using my credit card?
Yes, you can pay the remaining amount using your credit card. If you have already paid the deposit, we can send you a payment link afterward for the balance due. Please let us know if you would like to proceed with this option.
i'm trying to pay the balance due but the message is: your payment failed?
Understanding Errors with Credit Card Payments
If you encounter an error while trying to make a credit card payment, it could be due to incorrect credit card information being entered. Some common reasons for such errors include
- Postal code not matching the one associated with the credit card.
- Incorrect credit card number being entered.
- Expiration date of the credit card being incorrect.
- CCV code (Card Verification Value) not being entered correctly.
To resolve the issue, it is recommended to contact your bank for additional information and clarification on the error that occurred. You may also reach out to our customer support team by emailing [email protected] for further assistance.
Is the number of passengers including the driver taken into account for booking a ferry cabin?
When booking a trip, you pay for the number of persons, vehicles, and the type of cabin you choose.
How to cancel booking what are the fees?
Cancellation is possible according to our General Terms of Cancellation. However, please note that there is a cancellation fee, the percentage of the journeys price that will be forfeited depends on the time of cancellation. Refunds are possible in accordance with our General Terms of Cancellation. If you cancel more than 30 days prior to departure, there will be a a cancellation fee of 10%. For cancellations made between 30-15 days before departure, it will be 50% cancellation fee. Cancellations made within 14-8 days prior to departure will result in 75% cancellation fee. Cancellations 7-0 days prior to departure: 100%.
Please see our General Terms here https://www.smyril-line.com/customer-service/general-terms/general-terms
What are the available payment methods?
We accept Bank transfer, Visa and MasterCard. We do not accept American Express.
What is the meaning of the ashore arrangements mandatory product?
The "ashore arrangements mandatory" product refers to a package that includes accommodations for your stay on land during the trip.
Do you accept payments in GBP?
Currently, we do not accept payments in GBP. We only accept DKK, Euro, or ISK. If you have any further questions about payment options, feel free to ask!
Can I travel as pedestrian, without a car?
Yes, you can travel from Hirtshals to the Faroe Islands and Iceland as a pedestrian without a car.
Please note that prices may vary depending on demand and availability. The trip takes roughly 30 hours. You may see the price and schedule your trip here: https://booking.smyrilline.fo/en
when is the earliest date in june that you can arrange to ship the motorcycles from hirtshals to iceland?
If you wish to send your car to Iceland without a driver, please contact our Cargo department. Learn more here https://www.smyrillinecargo.com/
from which country the cruise ship came to iceland?
Smyril Line sails from Hirtshals in Denmark, to Tórshavn in The Faroe Islands and Seydisfjordur in Iceland.
if i book a trip from denmark to iceland, can i walk down the ferry during the layover at faroe islands?
If you are traveling to Iceland during the period when we have a 5-hour stopover in the Faroe Islands on either the outbound or return journey, it will be possible to leave the Ferry during the stop. Just remember to find out when you need to be back.
does the ferrry go once or twice a week from denmark to iceland and how much it costs to ship with a 4x4 from denmark to iceland?
Smyril Line ferry does not offer sailings to Iceland in January as this service resumes in mid-March. There is a regular departure from Denmark to the Faroe Islands every Saturday, and from March we sail to Iceland once a week. The cost for trip with a veichle you will find here https://booking.smyrilline.fo/en
will i have to share the cabin with another person if i choose a 2-bunk cabin and i am the only one traveling?
If you book a 2-bunk cabin and youre the only one traveling, you will not have to share the cabin with another person.
is there a possibility for a ticket to the faroe island on foot without a car or cargo?
Yes, it is possible to book a ticket without bringing a vehicle. You just have to leave the field " vehicle " as it is
does the ferrry go once or twice a week from denmark to iceland?
Smyril Line ferry does not offer sailings to Iceland in January as this service resumes in mid-March. After that Smyril Line sails to Iceland once a week. Please see the sailing schedule here https://www.smyril-line.com/sailing-schedule the price and availability you will find here https://booking.smyrilline.fo
is it possible to travel with a camper, i do not see the type of vehicle, just car or car and caravan?
Explore Iceland with your own camper, motorhome or caravan, and embark on a self-drive adventure that allows you to intimately connect with Iceland's breathtaking natural wonders. From awe-inspiring glaciers and geysers to majestic waterfalls, the northern lights, and otherworldly lava landscapes, Iceland offers an abundance of unforgettable experiences.
To find the price of your camper, please select a vehicle over 2.50 meters in height and enter the specific length of your vehicle.
are motorhomes listed as cars over 2.5 meters high?
Our booking page does not have a selection of motorhome or camper. Please select "car" as the choice and provide dimensions to receive a price. Weight of the vehicle does not matter. Only dimensions.
can i bring a small trailer on the ferry along with my car?
To bring a trailer with your car on board please book a longer vehicle by contacting the sales office at [email protected]
can you recommend a cabin that is valid for two passengers?
If the system does not allow you to book a cabin for 2 (two) passengers, we recommend booking a cabin for 3 or 4 persons which is available at the same price as a 2 person cabin.
Do you travel to shetland this summer?
We stopped sailing to Shetland. We have a fixed schedule from Denmark to the Faroe Islands and Island only.
what is the vehicle's registration number?
It is the number plate
Can I bring my car and small trailer on the ferry?
Yes, you can bring your car and small trailer on the ferry. Please ensure that the height of your car is below 1.9 meters and provide us with the total length of your car and trailer for booking purposes.
We have 3 categories for car transport on board.
1. Normal size with maximum of 1.90 meters high.
2. Maximum 2.50 meters high.
3. Over 2.50 meters high.
You will be presented with selection for your car while booking.
Can I travel without a car?
It is possible to travel without a vehicle.
On our web here you will find the price https://booking.smyrilline.fo/en. You just have to leave the field " vehicle " as it is.
Please see the address for check in here:
Check in Hirtshals: Fjord Line, Container kajen 4, DK-9850 Hirtshals, Denmark.
Check in Tórshavn: Eystarabryggja 2, FO-100 Tórshavn, Faroe Islands.
Check in Seyðisfjörður: Fjarðargata 8, IS-710 Seyðisfjörður, Iceland.
Check in times can be found here.
How can I return from Hirtshals to Seydisfjordur?
On our sailing schedule here https://www.smyril-line.com/sailing-schedule you will find our departures from Hirtshals to Seydisfjordur
Can I book a ticket from Rotterdam to Iceland?
I apologize for the confusion. Unfortunately, we do not offer passenger services on the Rotterdam to Iceland route. Our ships only carry cargo on that particular route. However, if you are looking to travel from Denmark to Seydisfjordur in Iceland, we do have sailings available for passengers.
Is there a ferry from Iceland to Denmark?
Yes, there is a ferry from Iceland to Denmark. To find the current prices and book a ticket, please visit https://booking.smyrilline.fo/en/book/return/journeySearch/.
What is the cost of ferry travel for a family from Billund to Tórshavn, including adults and teenage twin boys, with specific departure and return dates?
Smyril Line sails from Hirtshals in Denmark to Tórshavn and Iceland. Our website is always up to date, so you can find the best prices at all times and make a reservation online on our website – https://en.smyrilline.fo/
What is the procedure for making a reservation and later updating the vehicle registration number?
It is not a problem. You just write some numbers now, and when you have the correct number plate you send it to us, and we will change. We need to have the correct number plate before you arrive at the check - in
Can I book single beds for the first leg of my trip to Iceland, Faroe Islands, and Denmark?
We offer cabin which are bookable for 1 person. Please see more on the web here https://www.smyril-line.com/ms-norroena/cabins/solo-travelers
Can I book a 2-person cabin with a double bed and a window for my toddler?
Yes, you can book a 2 - person cabin for one adult and one child. Please see more about our cabins here https://www.smyril-line.com/ms-norroena/cabins
What is the cheapest cabin option for a foot passenger on the ferry service from Copenhagen to the Faroe Islands in February?
Smyril Line sails from Hirtshals in Denmark, to Tórshavn in Faroe Islands and Seydisfjordur in Iceland. Please see our web for prices https://www.smyril-line.com/
Can I book the summer package and meals over the phone while also booking online?
Yes, you can book the summer package and meals both over the phone or booking online. Our phone lines are open from Monday to Friday, 9:00 am to 4:00 pm. Alternatively, you can send us an email to [email protected] with your booking details and we will take care of it for you.
What is the valid number for our car's length?
The standard measurement for a passenger car is 5 meters. If the car is, for example, 4.50 meters long, this is written with a period, not a comma
What is the best time to visit the Faroe Islands during the summer?
Weather-wise, the best time of year is the summer (June-August) when the conditions are drier and sunnier, although it's never guaranteed in the Faroes
Can I book motorbikes for multiple persons?
Yes, you can book motorbikes for multiple persons. If you wish to book more than one motorcycle, you have to add a new line for the next motorcycle.
Can I book a deluxe cabin with a double bed and a window for one adult and a child?
Yes, it is possible to book a deluxe cabin with a double bed and a window for one adult and a child. You can find more information about cabins on our website at https://www.smyril-line.com/ms-norroena/cabins. ;
Can I change my vehicle?
You can change your vehicle. Please send us a mail with you booking no. and the details of the vehicle, and we will make the change. Our mail are [email protected].
When you have to measure your vehicle, you have to include roof box - bicycle holder ex.
We cannot guarantee space on board for your vehicle if you have not booked the correct dimensions. It is not allowed to deflate the tires to reduce the height of your car.
The registrations number is the same as the number plate.
Winter tires are compulsory in Iceland and Faroe Islands in the winter season.
What is the size of a motor home available for booking?
The size of the motor home available for booking ranges from 2.5 to 7 meters in length.
Can I choose a cabin with a double bed and a window for the number of passengers?
On our website here: https://www.smyril-line.com/ms-norroena/cabins you can read about the different cabins and see how many people they are suitable for.
Why am I unable to select a motorcycle as my vehicle during the booking process?
It seems that there may be a technical issue with our website regarding the selection of motorcycles as vehicles during the booking process. We apologize for any inconvenience this may have caused. To proceed with your booking, we kindly ask you to send us an email at [email protected] so that our team can assist you in adding the motorcycles to your reservation. Thank you for bringing this to our attention.
How noisy is the 1x3 bunk cabin without a window?
The 1x3 bunk cabin without a window is generally quiet and doesnt have many noise disturbances. However, if there are people walking in the corridor making loud noises, it might be possible to hear it inside the cabin. Nevertheless, overall, the cabin provides a peaceful environment for your stay. If you have any other questions or need further assistance, feel free to ask.
What is the concern regarding cars during crossing?
The concern regarding cars during the crossing is that the car deck is closed and not accessible.
Why am I being charged extra for the hotel?
The hotel price is displayed individually, but the final price in the shopping cart corresponds to the offer price. All prices are itemized. If you have selected everything correctly, the end price should reflect the offer price. However, if you clicked on "Prices & Booking" for the April offer and see a different amount, it is possible that the discounted availability has already been booked.
Can I book a cabin without a view for the maximum number of passengers, even if the children don't use a bed?
Yes, you can book a cabin without a view for the maximum number of passengers, even if the children dont use a bed. However, please note that this type of cabin is typically smaller and may be more suitable for only one person.
Can I book 3-day stop in the Faroe Islands?
Yes, you can add a 3-day stop in the Faroe Islands. During the peak season, you have the option to book a cabin that will only be occupied by the two of you. Here is the link for the reservation: https://booking.smyrilline.fo/de/book/multi-journey/journeySearch/
Can I book separate cabins for myself and my friend if we want to bring motorcycles on the journey?
yes, it is possible to book separate cabins online. However, you can make the booking for one motorcycle and both passengers and cabin. Afterward, please send an email to [email protected] with the details of the second motorcycle, and we will add it to your existing booking.
Why are there no dates appearing on the calendar for January in Iceland trips?
The calendar for January in Iceland trips does not display any dates because our sailings to Iceland do not resume until mid March. However, we have regular departures from Denmark to the Faroe Islands every Saturday in January and from the Faroe Islands to Denmark every Thursday in January. Please let us know if there is anything else we can assist you with.
What is the availability of a cabin for June to Iceland?
On our web here https://booking.smyrilline.fo/en/book/return/journeySearch/ you can always see the availability and prices.
Why can't I book a shared cabin for two people on my trip to the Faroe Islands?
You are unable to book a shared cabin for two people on your trip to the Faroe Islands because our shared cabins only accommodate one person. If you have two passengers, we recommend booking a 4 berth cabin which is available at the same price. This way, you will have the entire cabin to yourselves during your stay.
When is the ferry back to Iceland in January?
No, Im sorry to inform you that there are no sailings to Iceland from the end of November until mid-March.
Can I find an electric car campervan for my trip from Hirtshals to the Faroe Islands and further to Iceland?
Unfortunately, Smyril Line can not help with car rental on the Faroe Islands and Iceland.
What is the purpose of the certificate given when we pass the Arctic Circle during the cruise?
The certificate is given as a memento for participating in the North Atlantic cruise. You do not pass the Arctic Circle during the cruise.
Can one get a cabin with three beds?
If you are 3 travelers, you can book a cabin for either 3 or 4 people. The price is the same, and you have the cabin all to yourselves. Learn more on our website here: https://www.smyril-line.com/ms-norroena/cabins/family-cabins
What if my car is longer and taller than the specified dimensions
One must note the correct dimensions of the vehicle. If your car is booked with incorrect dimensions, please contact us as soon as possible to correct it. If it's not corrected by the time you arrive at check-in, you risk not having space on board
If travelling directly from Denmark to Iceland (and vice versa), is it possible to get off the ship (and visit Torshavn) during the few hours it is lying in the port of Torshavn?
Due to our schedule, there is no problem to go ashore, in low season - but in the high season there is no time - the ferry is only 1 1/2 hour in port.
Is it possible to book duvets, pillows and bed linnen onboard?
You can prebook the bed linen package for EUR 20. The package includes a duvet, pillow (with covers), bed sheet and towel.
Where can I see the cabins?
You can find information about our cabins on our website here https://www.smyril-line.com/ms-norroena/cabins Here, you will be able to view pictures and descriptions of the various types of cabins we offer. If you need further assistance or would like to reserve a specific cabin for your journey, please feel free to contact our customer service,or book your trip here https://booking.smyrilline.fo/en/book/return/journeySearch/
Should I rent a car to travel around the Faroe Islands and how much does the ferry cost to get to Torshavn?
It is possible to rent a car in the Faroe Islands. Public transportation options such as buses and ferries are available for convenient transportation between different locations. You can find more information about bus and ferry transport at www.ssl.fo. As for the cost of the ferry to get to Tórshavn, you can check the schedule and prices on smyril-line.com or booking.smyrilline.fo/en
Can I book a ferry ticket from Denmark to Iceland with a stopover at the Faroe Islands?
Yes, it is possible to book a ferry ticket from Denmark to Iceland with a stopover at the Faroe Islands on our website. Please visit https://booking.smyrilline.fo/en/book/return/journeySearch/ for more information and to make your booking. Kindly note that we have dynamic prices, so the fare may change based on supply and demand.
What is the price for taking a ferry with a camper?
The price for taking a ferry with a camper can vary depending on the duration of the journey, and when you wish to travel. Please see more about prices here https://booking.smyrilline.fo/en/book/return/journeySearch/
What is the price for a cabin booking for my whole family?
The total cost for your entire family would depend on several factors such as the number of family members, the duration of your stay, the type of cabin chosen. To provide an accurate estimate, we would need more specific information about your travel plans. You can also find more information about the price on our web here https://booking.smyrilline.fo/en/book/return/journeySearch/
Is it necessary to book a cabin or berth for the ferry journey from Iceland to the Faroe Islands
Yes, it is mandatory to book a cabin or a bed in a couchette compartment for the ferry journey from Iceland to the Faroe Islands
Do you have accessible cabins for people with disabilities?
Yes, we also have accessible cabins for wheelchair users. You can find them here: https://www.smyril-line.com/ms-norroena/cabins/cabins-for-disabled
Can I book a ferry from Denmark to the Faroe Islands without a vehicle?
Yes, it is possible to book a ferry from Denmark to the Faroe Islands without a vehicle. You can simply proceed with the booking process and leave the vehicle field blank as it is not required for your journey.
When is the first cruise from Iceland to Denmark?
The first cruise from Iceland to Denmark is USUALLY scheduled for March 20th.
Do I pay extra for the difference in length of the caravan?
Yes, if your camper is longer than what is registered in the booking, this should be corrected, and there will be a fee for this
What ferry is used for the North Atlantic cruise in April?
The ferry used for the North Atlantic cruise in April is Norröna. You can find more information about it here: https://www.smyrilline.dk/ms-norroena
Can you help me find bunk beds for a reasonable price on a website?
Yes, we do offer couchette compartments on our website. You can easily find prices and availability by visiting https://booking.smyrilline.fo/en/book/return/journeySearch/. Additionally, you can learn more about our couchettes at https://www.smyril-line.com/ms-norroena/cabins/couchettes. Let me know if theres anything else I can assist you with!
Can I take an electric motorcycle from Denmark to Iceland?
Yes, you can take an electric motorcycle from Denmark to Iceland. However, please note that the normal ferry crossing prices apply and it is required to book a cabin or a berth for your journey. If you have any further questions or need assistance with the booking process, feel free to ask.
How much does it cost to rent a hotel with a car in April?
Unfortunately, Smyril Line does not offer package deals that include car rental. Smyril Line can arrange the ferry trip with or without your own car, as well as accommodation on land.
What are the dimensions of Book Camper?
When booking a trip with a camper, you need to note the exact length of the vehicle
how much does it cost to rent a camper in denmark and iceland in may?
You can always bring your own camper but Smyril Line does not offer an ability to rent one.
how can i make a reservation without a discount code?
Discount code is an optional field. Just leave it blank and continue with your booking.